CodeRED is an emergency notification service that allows emergency
officials to notify residents and businesses by telephone, cell phone,
text message, email and social media regarding time-sensitive general
and emergency notifications. Only authorized officials have access to
the CodeRED system.
When will CodeRED be used?
Any message regarding the safety, property or welfare of the community
will be disseminated using the CodeRED system. These may include AMBER
alerts, notifications of hazardous traffic or road conditions, boil
water advisories or evacuation notices.
Does the CodeRED system replace other systems that have been used to
provide time-sensitive information to residents?
This system is an enhancement to existing means of communication and is
meant to supplement current or past systems used for mass notification.
Does the CodeRED system already have my telephone number, or do I need
to sign up to receive CodeRED notifications?
The CodeRED database contains information received from public databases,
including regional phonebooks. However, no resident should assume that
their information is in the system. The home page of the Cooke County
website,
www.co.cooke.tx.us,
has a link to the CodeRED Community Notification Enrollment page where
you can register online. If you cannot register online, you can call the
County Judge's office at 940-668-5435 to complete your registration over
the telephone.
I have a business located in Cooke County. Can I arrange to have
CodeRED contact my business?
Yes. Fill out the CodeRED registration form, but be sure to select the
“This address is a business” option. Please note that
emergency calls can only be delivered to a direct dial number.
Automated attendants will disrupt the process and the calls will not be
delivered. Businesses should register their main number and establish a
procedure for distributing the CodeRED message to their workforce.
What if I want to register additional numbers for my address?
After you submit the initial registration form, you may start the
registration process again and submit more numbers for the same address.
Is my personal information protected?
CodeRED is a service of Crisis24, which takes
security and privacy concerns very seriously. They will not sell, trade,
lease, or loan any citizen-supplied data to third parties.
How will I recognize a CodeRED message?
A CodeRED Emergency message will have a caller ID of 866-419-5000.
A CodeRED General message will have a caller ID of 855-969-4636.
We suggest you program both numbers in your cell phone as a
“new contact” and use “CodeRED Emergency” and
“CodeRED General” as the contact names. If you need to replay
the emergency notification message again, simply dial the number and you
will be able to hear the message again.
What should I do if I receive a CodeRED message?
Listen carefully to the entire message. You will have the option to
repeat the message by pressing any key. Do not call 911 for further
information unless directed to do so or if you need immediate aid from
the Police or Fire department.
I have a cordless phone and it does not work when the power goes out.
How will the system be able to contact me?
Make sure you have at least one working corded telephone – and be
sure to turn the ringer on. The CodeRED sign-up form allows you to
indicate both a primary and alternate phone number. Cell phone and/or
work phone numbers can be entered as alternate phone numbers. Both
primary and alternate phone numbers will be contacted when a
notification is sent.
Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will leave a message on a machine or on
voicemail. The CodeRED system will leave the entire message in one pass.
What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect.
What circumstances might prevent a message from being delivered to me?
-
If your contact information has changed and you have not
registered your new information.
-
If your line is busy for an extended time and your calls do not
forward to voicemail or an answering machine.
-
If you have only cordless phones in your residence, the power is
out, and you did not register an alternate phone number.
-
If you have a privacy manager on your main phone and you did not
register an alternate phone number. Cooke County will receive a
report of undelivered calls and can instruct the CodeRED system to
begin another round of calls to busy numbers. It is best to have
an alternate phone number in the calling database for these
situations.