What is CodeRED and why is it important to me?
CodeRED is an emergency
notification service that allows emergency officials to notify residents
and businesses by telephone, cell phone, text message, email and social
media regarding time-sensitive general and emergency notifications.
Only authorized officials have access to the CodeRED system.
When will CodeRED be used?
Any message regarding the
safety, property or welfare of the community will be disseminated using
the CodeRED system. These may include AMBER alerts, notifications of
hazardous traffic or road conditions, boil water advisories or
Does the CodeRED system replace other systems that have been used to provide time-sensitive information to residents?
This system is an enhancement
to existing means of communication and is meant to supplement current or
past systems used for mass notification.
Does the CodeRED system already have my telephone number, or do I need to sign up to receive CodeRED notifications?
The CodeRED database contains
information received from public databases, including regional
phonebooks. However, no resident should assume that their information is
in the system. The home page of the Cooke County
website, www.co.cooke.tx.us, has a link to the CodeRED Community
Notification Enrollment page where you can register online. If you can
not register online, you can call the County Judge's office at 940-668-5435 to complete your registration
over the telephone.
I have a business located in Cooke County. Can I arrange to have CodeRED contact my business?
Yes. Fill out the CodeRED
registration form but be sure to select the “This address is a business”
option. Please note that emergency calls can only be delivered to a
direct dial number. Automated attendants will disrupt the process and
the calls will not be delivered. Businesses should register their main
number and establish a procedure for distributing the CodeRED message to
What if I want to register additional numbers for my address?
After you submit the initial
registration form, you may start the registration process again and
submit more numbers for the same address.
Is my personal information protected?
CodeRED is a service of NetworkEmergency Communications which takes security and privacy concerns very seriously. They will not
sell, trade, lease or loan any data citizen supplied data to third
How will I recognize a CodeRED message?
A CodeRED Emergency message
will have a caller ID of 866-419-5000. A CodeRED General message will
have a caller ID 855-969-4636. We suggest you program both numbers in
your cell phone as a “new contact” and use “CodeRED Emergency” and
“CodeRED General” as the contact name. If you need to replay the
emergency notification message again, simply dial the number and you
will be able to hear the message again.
What should I do if I receive a CodeRED message?
Listen carefully to the entire
message. You will have the option to repeat the message by pressing any
key. Do not call 911 for further information unless directed to do so
or if you need immediate aid from the Police or Fire department.
I have a cordless phone and it does not work when the power goes out. How will the system be able to contact me?
Make sure you have at least
one working corded telephone – and be sure to turn the ringer on. The
CodeRED sign-up form allows you to indicate both a primary and alternate
phone number. Cell phone and/or work phone numbers can be entered as
alternate phone numbers. Both primary and alternate phone numbers will
be contacted when a notification is sent.
Will the CodeRED system leave a message on an answering machine?
Yes, the CodeRED system will
leave a message on a machine or on voicemail. The CodeRED system will
leave the entire message in one pass.
What happens if the line is busy?
If the line is busy, CodeRED will try two more times to connect.
What circumstances might prevent a message from being delivered to me?
- If your contact information has changed and you have not registered your new information.
- If your line is busy for an extended time and your calls do not forward to voicemail or an answering machine.
- If you have only cordless phones in your residence, the power is out, and you did not register an alternate phone number.
- If you have a privacy manager on your main phone and you did not register an alternate phone number. Cooke County will
receive a report of undelivered calls and can instruct the CodeRED
system to begin another round of calls to busy numbers. It is best to
have an alternate phone number in the calling database for these